Privacy policy
PRIVACY POLICY
Aurr Beverages LLP
Aurr Beverages LLP (“Company”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal data and personal information shared with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit or make a purchase from www.youraurr.com (“Website” or “Platform”) or otherwise interact with us.
By accessing or using the Website or Services, you agree to the collection, use, processing, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Website.
1. LEGAL FRAMEWORK & COMPLIANCE
This Privacy Policy is framed in accordance with:
The Information Technology Act, 2000 and rules made thereunder
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Consumer Protection Act, 2019
The Consumer Protection (E-Commerce) Rules, 2020
The Digital Personal Data Protection Act, 2023, as amended from time to time
Aurr Beverages LLP processes personal data lawfully, fairly, and transparently and implements reasonable security safeguards to protect such data.
2. APPLICABILITY & USER CONSENT
This Privacy Policy applies to all users of the Website, including browsers, customers, and registered account holders.
By using the Website and providing your information, you expressly:
Consent to the collection, storage, processing, use, and disclosure of your personal data as described in this Policy
Consent to being contacted via email, phone calls, SMS, or messaging platforms for service-related and promotional communications, even if your number is registered under DND/NCPR, as permitted under applicable law
You may withdraw consent at any time by contacting us, subject to legal and contractual obligations.
3. INFORMATION WE COLLECT
We collect only such information as is necessary to operate our business, fulfill orders, and improve user experience.
a. Personal Information Provided by You
Name
Email address
Phone number
Billing and shipping address
Account login details (if you create an account)
Order, transaction, and invoice details
Reviews, feedback, queries, or communications shared by you
b. Payment Information
All payments are processed through PCI-DSS compliant third-party payment gateways. We do not store or process your credit card, debit card, or banking information.
c. Automatically Collected Information
When you browse the Website, we may automatically collect:
IP address
Browser type and device details
Pages visited, time spent, and referral URLs
Cookies and similar tracking technologies
4. PURPOSE OF COLLECTION & USE
Your information may be used to:
Process, confirm, and deliver orders
Manage user accounts
Provide customer support and respond to queries
Send order confirmations, updates, and service-related communications
Improve our products, Website functionality, and user experience
Conduct analytics, internal research, and performance monitoring
Send marketing and promotional communications (with opt-out options)
Detect and prevent fraud, misuse, or unlawful activity
Comply with applicable legal and regulatory requirements
5. LEGAL BASIS FOR PROCESSING
We process personal data on the basis of:
Your consent
Performance of a contract, such as fulfilling product orders
Compliance with legal obligations
Legitimate business interests, including platform security, analytics, and marketing
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Enable core Website functionality
Remember user preferences
Analyze Website traffic and performance
Improve marketing effectiveness
Third-party tools such as Shopify Analytics, Google Analytics, and Meta tools may be used for these purposes. You may control or disable cookies through your browser settings; however, some Website features may not function correctly.
7. SHARING AND DISCLOSURE OF INFORMATION
We do not sell or rent your personal data.
We may share information with:
Payment gateways and logistics partners
Technology, analytics, and hosting service providers
Customer support and communication vendors
Government or regulatory authorities where required by law
Successors or acquirers in case of merger, restructuring, or business transfer
All such disclosures are made on a need-to-know basis and subject to confidentiality and data protection obligations.
8. USER GENERATED CONTENT
If you post reviews, comments, or other content publicly on the Website, such content may be visible to other users. By submitting such content, you grant Aurr Beverages LLP a non-exclusive, royalty-free right to use, reproduce, and display the content for business and marketing purposes.
We reserve the right to remove content that is unlawful, misleading, offensive, or violates our Terms.
9. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
10. DATA RETENTION
Personal data is retained only for as long as:
Required to fulfill the purposes stated in this Policy
Necessary to comply with legal or regulatory obligations
Data may be deleted, anonymized, or de-identified once it is no longer required.
11. CHILDREN’S PRIVACY
Our Website and products are not intended for individuals below 18 years of age. We do not knowingly collect personal data from minors.
12. YOUR RIGHTS
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:
Access your personal data
Request correction or updating of inaccurate data
Request deletion or erasure of personal data
Withdraw consent for data processing
Opt out of marketing communications
Requests may be subject to verification and legal limitations.
13. THIRD-PARTY LINKS
The Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such websites. Users are encouraged to review the privacy policies of third parties before sharing information.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updates will be posted on this page, and continued use of the Website constitutes acceptance of the revised Policy.
15. GRIEVANCE REDRESSAL
In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable rules:
Grievance Officer:
Mr. Amish Rohatgi / Mr. Arnav Dubey
📞 +91 7627084441 / +91 7014241608
📧 info@youraurr.com
🕙 Working Hours: 10:00 AM – 5:00 PM (IST)
16. CONTACT DETAILS
Aurr Beverages LLP
LLPIN: ACM-9555
Registered Office:
93 1/2 Railway Housing Society, Mala Road,
Kota Junction – 324002, Rajasthan, India
📧 Email: info@youraurr.com
📞 Phone: 7627084441, 7014241608