Shipping policy
SHIPPING POLICY
Aurr Beverages LLP
At Aurr Beverages LLP, we aim to ensure timely and secure delivery of your orders. This Shipping Policy outlines how we process, dispatch, and deliver products purchased through www.youraurr.com�.
1. ORDER PROCESSING TIME
All orders are processed within 1–3 business days (excluding Sundays and public holidays).
Orders placed after business hours will be processed the next working day.
During high-demand periods, processing times may be slightly extended.
Once your order is shipped, you will receive a confirmation email/SMS with tracking details.
2. SHIPPING LOCATIONS
We currently ship across India only.
If your PIN code is not serviceable, you will be notified at checkout or shortly after placing your order.
3. DELIVERY TIMELINE
Estimated delivery timelines:
Metro cities: 2–5 business days
Non-metro locations: 3–7 business days
Remote areas: 5–10 business days
Delivery timelines are estimates and may vary due to:
Weather conditions
Logistics delays
Public holidays
Courier service disruptions
Aurr Beverages LLP shall not be held liable for delays caused by third-party logistics partners beyond our reasonable control.
4. SHIPPING CHARGES
Shipping charges (if applicable) will be displayed at checkout.
Free shipping may be offered on select orders or promotions at our discretion.
5. CASH ON DELIVERY (COD)
We offer Cash on Delivery (COD) on eligible orders.
Please note:
COD availability may vary based on location.
Repeated refusal of COD orders may result in restrictions on future COD eligibility.
Customers must ensure someone is available to receive the package at the delivery address.
6. ORDER TRACKING
Once dispatched, tracking details will be shared via email/SMS.
Customers are responsible for tracking the shipment and coordinating with the courier partner if required.
7. FAILED DELIVERY ATTEMPTS
Our courier partners typically make 2–3 delivery attempts.
If:
The order is undelivered due to incorrect address,
Customer unavailability, or
Refusal to accept delivery,
The shipment may be returned to us.
In such cases:
Re-shipping charges may apply, or
Refund (if applicable) may be processed after deducting shipping and handling charges.
8. DAMAGED OR TAMPERED PACKAGES
If you receive a package that appears:
Damaged
Opened
Tampered with
Please:
Refuse delivery if visibly damaged, or
Record an unboxing video and notify us within 7 days of delivery
Claims without proper evidence may not be eligible for replacement or refund.
9. ADDRESS ACCURACY
Customers are responsible for providing accurate shipping information at checkout.
Aurr Beverages LLP is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
10. INTERNATIONAL SHIPPING
We currently do not offer international shipping.
For bulk or international inquiries, please contact us at info@youraurr.com.
11. CONTACT INFORMATION
For shipping-related queries:
Aurr Beverages LLP
📧 Email: info@youraurr.com
📞 Phone: 7627084441 / 7014241608
🕙 Working Hours: 10:00 AM – 5:00 PM (IST)