RETURN & REFUND POLICY

Aurr Beverages LLP

At Aurr Beverages LLP, we take quality, safety, and customer satisfaction seriously. Please read this Return & Refund Policy carefully before making a purchase.

1. APPLICABILITY

This policy applies to all purchases made on www.youraurr.com.

Due to the nature of our products (nutraceuticals and ingestible items), returns and refunds are subject to specific conditions outlined below.

2. ELIGIBILITY FOR RETURNS

We accept returns only in the following cases:

The product received is damaged, defective, or leaking at the time of delivery

The wrong product was delivered

To be eligible:

The issue must be reported within 7 days of delivery

The product must be unused, unopened, and in its original packaging

Proof of damage or defect (clear photos or videos) must be provided

3. NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns for:

Opened or used products

Consumable / ingestible products once opened

Products damaged due to misuse or improper storage

Sale or discounted items

Gift cards or promotional items

This is in line with consumer safety regulations applicable to food and nutraceutical products.

4. HOW TO REQUEST A RETURN

To request a return or report an issue, please contact us at:

📧 info@youraurr.com

Please include:

Order number

Description of the issue

Clear photos or videos showing the damage or defect

Requests sent without sufficient proof may not be eligible for approval

5. RETURN APPROVAL & PICKUP

Once your request is reviewed and approved:

We will arrange a return pickup or provide return instructions

Products sent back without prior approval will not be accepted

6. REFUNDS

After we receive and inspect the returned product:

You will be notified about approval or rejection of the refund

If approved, the refund will be processed to your original payment method

⏳ Refund timeline:

Refunds are typically processed within 7–10 business days, depending on your bank or payment provider.

7. CASH ON DELIVERY (COD) ORDERS

For COD orders, approved refunds will be processed via:

Bank transfer, or UPI (details will be requested from the customer)

8. EXCHANGES

We do not offer direct exchanges.

If your return is approved, you may place a new order separately for the replacement product.

9. DAMAGED OR MISSING ITEMS

Please inspect your order at the time of delivery.

If the package appears tampered with or damaged:

Do not accept delivery, or report the issue immediately within 7 days of delivery

Failure to report within this time frame may result in rejection of the claim.

10. CANCELLATIONS

Orders can be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled.

11. CONTACT INFORMATION

For any return, refund, or cancellation-related queries:

Aurr Beverages LLP

📧 Email: info@youraurr.com

📞 Phone: 7627084441 / 7014241608

🕙 Working Hours: 10:00 AM – 5:00 PM (IST)